Complaints

We hope you’re happy with our service. If you’re not, please tell us so we can put it right.

1. Contact us

Contact our Complaints Officer with as much detail as you can:

Phone 0401 151 558 · Email eric@financebroker.ai · Post: 16 Ambrose Street, Rockingham WA 6168.

We’ll acknowledge your complaint promptly and work to resolve it as quickly as possible.

2. If you’re still not satisfied

You can take your complaint to the Australian Financial Complaints Authority (AFCA), a free and independent dispute resolution service.

Phone 1800 931 678 · Website afca.org.au · Post: GPO Box 3, Melbourne VIC 3001.